FAQ
My order is damaged/incomplete
As long as you notify us within 7 days from delivery date, we can replace it for FREE.
* For damaged, missing or delivered but not received packages shipped via Fedex, you must notify us within 7 days from delivery date.
How can I return my order?
We understand returns happen. If you wish to return your order, please do it within 7 days from delivery date and contact us via email at shenghua2022@gmail.com for the return instructions.
* For damaged, missing or delivered but not received packages shipped via Fedex, you must notify us within 7 days from delivery date.
Can I change/cancel my order?
Contact us within 24 hours upon placing your order if you plan on making changes to it. If your order is already processed, we are sorry but we can no longer make any changes to it. We prioritize shipping your orders as quickly as possible and have the understanding that you want the same.
When will I get my refund?
Once approved, Paypal refunds are posted in 1-2 business days while credit cards will take 5-10 business days.
Ordering
Is my personal information secure?
We adhere to the highest standard of protecting your personal information. Your personal and payment info are encrypted immediately after transmission using SSL. We are PCI Compliant Level 1 so rest assured your information is safe and secure with us.
Which currency are you using on your website?
By default, we use US Dollar. Our system will convert your payment automatically using your local currency upon checkout.
How can I pay for my order?
You can pay for your order by:
- PayPal
- Credit/Debit Card (Visa, LAY-BUY, AMEX)
Shipping and Delivery
How can I track my order?
We will send your order details, including your tracking number to your email address 3-5 business days from order date.
What couriers do you use?
We're quite dynamic when it comes to choosing our couriers. As much as possible, we use local couriers. There are instances though where we tap other couriers to ensure safety and timely delivery of your order.
Where do you ship?
We accept and deliver orders from all over the world except for military areas.
Why is my shipment status unchanged?
Shipment status relies on the courier's ability to update and deliver your order. Once your order leaves our warehouse, it will be in the courier's hand. There might be delays due to unforeseen circumstances. You can continue to track your order at our website or you can also check it with your local courier. Contact us via email if you have other questions.
When will my tracking information appear?
After receiving your order tracking details (order number and tracking number), you can already start monitoring your order. Take note though that order status is usually updated within 24-72 hours to ensure accuracy as .
How long will my order take to be delivered?
| Country | Delivery Timeframe |
| US Mainland | 15-20 days |
| Hawaii, Alaska, Puerto Rico, and other US territories | 20-35 days |
| Canada | 20-30 days |
| UK | 7-20 days |
| Australia | 10-20 days |
| Germany | 10-30 days |
| Other countries | 30-120 days |
If you have any questions please email us
shenghua2022@gmail.com